March 24, 2023

Changing Times, Changing Needs & Communication Breakdown

Category 1 Core Course



Seminar Schedule:

7:30am - 8:00am:
Morning Registration and Breakfast

8:00am - 10:15am:
Morning Lecture Begins

10:15am - 10:30am:
Mid-Morning Break

10:30am - 11:30am:
Morning Lecture Resumes

Submit Assessment, Sign Out/In Required

11:30pm - 12:30pm:

12:30pm - 3:00pm:
Afternoon Lecture (no breaks)

Submit Assessment, Sign Out Required

Morning registration ends at 8:15am, late arrivals will not be eligible for Category 1 credit.

Course breakdown

The practice of dentistry grows more complex every year. There are more treatment options, procedures, materials, medications and ways to communicate than ever before. While the explosion of knowledge and information has resulted in great advances, it can also create new risks for patients and practitioners.

This course, offered by the Professional Liability Program (PLP) of the RCDSO, examines emerging issues affecting dentists and offers risk management advice. PLP cases that have been resolved provide illustrations and tips to benefit you in your day-to-day dental practice.

Changing Times, Changing Needs

This course examines emerging issues (like teledentistry and social media) affecting dentists and offers risk management advice, like on teledentistry and social media.

Communication Breakdown

In this interactive presentation, PLP staff will discuss and use case studies to address an integral component in delivering quality dental care: effective communication. From basic and advanced communication techniques, to guidance on avoiding communication pitfalls, the course highlights the value of communication which ultimately strengthens patient relationships.

Learning Objectives:

  • Understand the importance of effective communication within the context of dental care.
  • Describe basic and advanced communication techniques.
  • Identify and prevent situations that may lead to miscommunication.

About the Speaker

Ms. Lisa Bruni

Ms. Lisa Bruni graduated with a degree in Journalism in 2009. After a period of time working as a journalist, she returned to law school and graduated from Queen's University in 2014. Lisa has defended many malpractice lawsuits involving regulated health professionals and has acted as counsel in regulatory proceedings. In April 2018, she left private practice to focus her attention on assisting Ontario's dentists as a Legal Advisor with the Professional Liability Program.

Dr. Peter Hong

Dr. Hong received his DDS from the University of Toronto, with honours, in 1983. After graduation, he worked in public health, and started a general practice in Toronto. He also worked at Sunnybrook Hospital as a staff dentist for over 30 years. He continues in clinical practice and teaches dental students at U of T.

Dr. Hong began working for the College on a part-time basis in 2001 as a Monitoring Officer, joined the Professional Liability Program as a Senior Dental Consultant in 2016 and became the Assistant Manager - Dental in 2019.

Ms. Sonia Gregoris

Ms. Sonia Gregoris obtained her Hon. Bachelor of Arts Degree in Language Arts from the University of Toronto in 1982. She worked in the insurance industry as a multiple lines adjuster specializing in bodily injury and continued her education with the Insurance Institute of Ontario. Ms. Gregoris has since obtained a Certificate in Alternate Dispute Resolution from the University of Windsor Law School.

Ms. Gregoris is a Senior Professional Liability Advisor and has been with the Professional Liability Program since 1993.